One Good Point… Steve Shaw

I’m Steve Shaw, and I provide the library support for the Graduate School of Leadership and Change. My role is to be a personal guide and mentor through our information resources, removing any barriers that I possibly can. 

Now, some schools that I’ve worked with in the past have treated students as if they should already know how to use a library, and this can put up roadblocks and create a sense of isolation.

The library can often feel overwhelming. I sometimes feel anxious, too, when I walk into a brand-new library space, and I’m not sure where things are. And I think that I’m the only one who doesn’t know what I’m doing. This feeling is magnified in an online space. Sometimes, just knowing that there’s a person that you can reach out to takes away some of that stress.
Using relational practice, I meet students and faculty wherever they are in their research journey, and I help to clear the way a little bit, getting them to that next step of being careful not to overload them. So I meet with students multiple ways, as a cohort face to face, in a small group, in an online workshop, and most importantly, one-on-one at any time that a student feels the need to reach out to me.

The best way that I learn is by having someone show me how to do something four or five times, then I need them to watch me do it three or four times, and then I feel confident that I can do it on my own. And I model this in our library conversations by walking alongside students on their journey. Helping them find their own research path. With the support of the research faculty, I scaffold live instruction throughout the entire program. This is what makes our approach both unique and successful.